Support Overview

Support contracts

Support contracts are available at a yearly fee and entitles the customer to technical assistance and software updates.

Contact support

You open a support ticket by sending an e-mail to

Please make sure to include information about your software version, license and a detailed problem description, preferably with a step-by-step instruction how to reproduce the problem. Complete and correct information will ensure the problem is resolved as quickly as possible.

We have a more detailed description how to generate log files and uploading large files.

Software updates

Software updates are made available in our download section.

EOS (End of Support)

Information available in our Product support lifecycle tech note.

License transfers

When the hardware platform (and the hostid used for licensing) changes a new license key is needed. In order to receive a new license key a license transfer form needs to be completed, signed and sent to us by e-mail or fax.